Please ensure you read the notes below. There is important information included that you should be aware of.
The Outlook Express 4.01 Updater does not work with the Outlook Express 4.01 application supplied with this CD-Rom. The patch is included (built-in) to the Outlook Express 5 version.
If you are using System 7.5, 7.5.1 or 7.5.2 you should not install the Open Transport software included on this CD-Rom.
If you intend to use on-line banking using your Macintosh you should install and use Internet Explorer 4.5 and the Internet Updater (Internet Explorer 4.51) supplied on this CD-Rom.
We do not recommend that you use Outlook Express 4.5. This version can corrupt text files sent as attachments from people using Microsoft Windows computers. You should update to Outlook Express 5.01 included on this CD-Rom.
It is recommended that you use Geneva 10 point as your "views" font when using this CD-Rom.
This Virgin Net CD contains two versions of our Internet software.
• Internet Explorer 4.01/Outlook Express 4.01, this is now the recommended software for accessing the Internet with non-Power Macintosh computers and older Power Macintosh computers (e.g. 6100/7100/8100).
• Internet Explorer 4.5/Outlook Express 5.0, these are the latest versions available from Microsoft. For a simple installation we would recommend this software. This version will only work on Power Macintosh computers. This version does not include Java support. If you wish to use Java you should download and install the Macintosh Runtime for Java (MRJ) software. This is available for free from Apple's web site <http://www.apple.com/>. You may also wish to download the latest QuickTime plug-in as Internet Explorer does not have the latest version installed. This plug-in should be placed in the Internet Explorer "Plug-ins" folder and the previous QuickTime (version 1.1.1) plug-in removed.
• Open Transport and Open Transport/PPP, it is strongly recommended that you use Open Transport for Internet connectivity. If you are installing Internet Explorer 4.5 you must have Open Transport 1.1.1 or higher installed.
If you do not install Open Transport then MacTCP 2.0.6 and Config PPP 2.5 will be installed if not already present. If you have a version of Open Transport prior to 1.1.1 it will be upgraded.
If you have Apple Remote Access 3.0 or above then you already have Open Transport/PPP installed. If this is the case you should read "Open Transport/PPP" in this document as meaning "Apple Remote Access".
• Internet Config, may also be installed for easy centralised management of your Internet settings. Most Macintosh computers today already have Internet Config installed. Please note with Mac OS 8.5 and later Internet Config is now known as the Internet control panel and can be found in the Control Panels list on the Apple menu.
The following optional extras are included for you to install if required. Make sure you check the system requirements before installing any of these software extras. The system requirements for these extras can be found in the "Virgin Net System Requirements" document.
• Global Chat 1.3.0 – IRC chat software.
• RealPlayer 3.0/5.0 – Internet video software. For the latest version and information check out <http://www.real.com/>.
• Shockwave 3.0/6.0.1 – Multimedia web browsing software. For the latest version and information check out <http://www.macromedia.com/>.
• Connect to Virgin Net, this is a simple utility that will connect you to Virgin Net. This is normally installed on your desktop when you install Internet Explorer.
• Disconnect from Virgin Net, this is a simple utility that will disconnect you from Virgin Net. This is normally installed on your desktop when you install Internet Explorer.
• Virgin Net Control Strip Module, this useful utility allows you to manage your Internet use from one simple menu. You can connect/disconnect, run Internet applications and change your Internet settings. This is normally installed when you install Internet Explorer.
2. Better safe than sorry
Before installing any new software on your computer, make sure you have backup copies of all your documents.
Do not attempt to install this software if you have booted from a volume which contains a locked system folder. You should restart from a volume which does not contain a locked system folder.
3. Important information
If you already have a Virgin Net account (i.e. you are using a previous version of our software), you should provide your current username and password when prompted. You do not need to create a new account. You should still register if you already have an account with us. This will ensure your Virgin Net settings are correctly setup.
4. Installing the Virgin Net software
The following sections give you step by step instructions on how to install the Virgin Net software. We would recommend that you only install one version of our software.
Internet Explorer 4.0.1/Outlook Express 4.0.1
On some Macintosh computers the install process may require you to restart your Macintosh a number of times. This is normal and no cause for worry.
Do not delete the Internet Explorer or Outlook Express aliases (icons) on the desktop until after you have run the Internet Connection Wizard. These aliases are required for the installation to be completed successfully. After the Internet Connection Wizard has completed the installation you can delete these aliases if desired.
If the installer informs you that the "Internet Config Extension" on your hard disk is newer than the one you you are about to install ensure you click on the "Newer" button.
If you already use MacTCP or Open Transport please make sure you read the previous ISP/LAN configurations section of this document.
If you do not install Open Transport please make sure you read the known issues section of this document.
1. Double-click on the "Explorer 4.01 Installation" folder icon on the CD.
2. Double-click on "Virgin Net IE Installer" icon.
3. Click on the "Continue" button.
4. You may customise your Internet Explorer installation by changing the pop-up menu to "Custom Install". Only do this if you do not want the software installed as recommended by Virgin Net.
5. Ensure the correct "Install Location" is set. This is the place where the Virgin Net software will be installed on your hard disk.
6. Click on the "Install" button. Follow the on-screen instructions. It is strongly recommended that you install Open Transport and Open Transport/PPP*. If you already have a recent version of Open Transport or Open Transport/PPP installed you will not be prompted to install this software again.
7. When the installation has completed click on the "Restart" button.
8. When your Macintosh has restarted the Internet Connection Wizard will be run automatically. The Internet Connection Wizard is used to set-up your Macintosh ready for connection to Virgin Net.
9. Make sure you complete the Internet Connection Wizard to set-up your Macintosh. This is necessary even if you are upgrading from a previous version of our software and have already registered with Virgin Net.
10. After the Internet Connection Wizard has completed your set-up. You will have the option to install some additional Virgin Net utilities/example scripts. These include Connect and Disconnect utilities that will be placed on your desktop.
11. To connect to the Internet, double-click on the "Connect to Virgin Net" icon if installed on your desktop.
Internet Explorer 4.5/Outlook Express 4.5
Ensure you have Open Transport 1.1.1 (or higher) and Open Transport/PPP or Apple Remote Access 3.0 (or higher) installed before proceeding with these instructions.
1. Double-click on the "Explorer 4.5 Installation" folder icon on the CD.
2. Copy the "Microsoft Internet 4.5" folder (select and then drag the icon) to your hard disk.
3. Double-click on the new "Microsoft Internet 4.5" folder on your hard disk to open it.
4. Double-click on the "Internet Connection Wizard" icon. The Internet Connection Wizard will connect to Virgin Net so that you can register with us. Just follow the instructions on-screen.
5. Make sure you complete the Internet Connection Wizard to set-up your Macintosh. This is necessary even if you are upgrading from a previous version of our software and have already registered with Virgin Net.
6. After the Internet Connection Wizard has completed your set-up. You will have the option to install some additional Virgin Net utilities/example scripts. These include Connect and Disconnect utilities that will be placed on your desktop.
7. To connect to the Internet, double-click on the "Connect to Virgin Net" icon if installed on your desktop.
8. Upgrade Outlook Express 4.5 to Outlook Express 5. Make sure you run Outlook Express 4.5 first and check your settings are correct.
Outlook Express 5
If you are upgrading from Outlook Express 4.5 make sure you have registered and run Outlook Express 4.5 first and check your settings are correct!
1. Copy the "Outlook Express 5" folder to your hard-disk.
2. Double-Click on the "Outlook Express 5" icon (on your hard-disk) to open Outlook Express.
3. Use the "Import..." command on the "File" menu to bring in your Virgin Net settings. If you are upgrading from Outlook Express you should select the "Import from an application" option.
4. Once you have Outlook Express 5 configured and are happy all your settings and mail have been brought in. You can remove Outlook Express 4.5.
Updating Internet Explorer 4.5 to 4.51
Updating Outlook Express 5.0 to 5.01
It is strongly recommended that if you are using Internet Explorer 4.5 and Outlook Express 5.0 you update them to the latest versions. This can be done by double-clicking on the "Internet Updater" icon on the CD-Rom and following the on-screen instructions.
Virgin Net Extras
The Virgin Net Extras folder contains useful software items that can be installed if required. The Global Chat software may be installed by the Netscape Navigator software. If Global Chat is installed in the Netscape Dial-Up Edition folder you do not need to install it again from the Extras folder.
1. Double-click the "Install Virgin Net" icon on the CD.
2. Click on "Install Extras".
3. Select the software you want to install and click on the "Install" Button.
4. Follow the on-screen prompts.
5. Once the Installation is completed, you may have to restart your Macintosh.
6. The software is now installed and ready to run. This may require you to double-click on an application (e.g. Global Chat) or access the software by opening your Web browser and opening pages that use the installed software (e.g. Shockwave).
Running Global Chat from Internet Explorer
It is possible to have Global Chat run automatically when selecting a Virgin Net chat room in Internet Explorer. To use this feature you will need to follow the instructions below:
1. Open Internet Explorer.
2. Select Preferences from the Edit menu.
3. Select File Helpers under the Receiving Files section.
4. Click Add.
5. In the Description box enter "IRC Chat Client".
6. In the extension box enter ".chat"
7. In the MIME type box enter "application/x-chat".
8. Click Browse on the File Section. Select the Global Chat application.
9. Change the Download Destination to "Temporary Items Folder".
10. In the Handling box change the How to Handle to "Post-Process with Application".
11. In the Handling box click Browse. Select the Global Chat application.
5. Previous Internet software installed?
The Virgin Internet software Installer will not delete any previous Internet software you have installed. This may result in you having multiple copies of certain applications (see the list above). Before deleting any previous versions please ensure the Virgin Internet applications are functioning correctly.
You may also want to import your previous mail contacts (address book) and messages into Outlook Express. The first time you run Outlook Express you will be prompted to do this. If you are using an early version of Claris Emailer (less than 2.0) you will have to manually export your contact list/address book from Emailer. Then import it as a tab-delimited-text file into Outlook Express. For versions of Claris Emailer before 1.1v3 we recommend opening the tab-delimited-text file before importing into Outlook Express and removing any blank lines if present.
6. Previous ISP/LAN configurations
If you are using Open Transport and Open Transport/PPP, as recommended, your previous ISP configurations will be left unchanged. However the Virgin Net TCP/IP and PPP configurations will be made active by default. To switch back to your previous configurations open the TCP/IP and PPP control panels and select Configurations from the file menu. A list of available configurations will be presented. If you had not named your previous configuration then it will be called "Default".
If you are using MacTCP your previous configuration will be lost. Make sure you write down the current settings before installing the Virgin Net software. To change the configuration of MacTCP you have to re-enter the previous ISP/LAN configuration and restart your Macintosh. This is a limitation of MacTCP and is one of the reasons we recommend using Open Transport.
7. Multiple e-mail address support
For information on multiple email addresses please refer to the separate document "Virgin Net Multiple E-mail".
8. Open Transport/PPP "modem connection scripts"
"Modem connection scripts" should be placed in the "Modem Scripts" folder which can be found in the Extensions folder.
If your modem is not listed in the Internet Connection Wizard you have three possible options:
1) Contact your modem manufacturer for a "modem connection script".
2) Look at Apple's web site, http://www.apple.com/ for user contributed "modem connection scripts". To find these scripts, go to the Apple Software Updates (click on the Support and then Apple Software Updates links) location and use the following path:
Apple SW Updates/US/Macintosh/Misc/User_Contributed_CCLs.
3) Use the "Modem Script Generator" which is posted in the "Misc" folder on Apple SW Updates. The "Modem Script Generator" is a utility for creating "modem connection scripts" for Open Transport/PPP. To find this utility go to the Apple Software Updates location and use the following path:
Apple SW Updates/US/Macintosh/Misc/Modem Script Generator1.0a1.sea.
Please Note, user contributed "modem connection scripts" and the "Modem Script Generator" are not supported by Apple Computer Inc. or Virgin Net Limited.
You will find certain types of modem have more than one "modem connection script" listed. Some of these are listed below with an explanation.
Geoport/Express Modem - standard "modem connection script".
Geoport/Express Modem CNG - standard "modem connection script" but with the addition of data calling tones being sent after dialling.
MLPPP - Multilink PPP support for dual channel operation on certain types of modem. Refer to your modem user guide for additional information.
If you are not using Open Transport you will see a different list of modems available for selection in the Internet Connection Wizard.
If you are using an internal or external Geoport select the Macintosh Express Modem option.
If you are using an internal Express Modem on a PowerBook select the Apple Express Modem.
9. Connection issues
If you are experiencing difficulties connecting to Virgin Net you can find troubleshooting information in the "Connection Issues.html" document. If you are using the Internet Explorer version of our software this document can be found in the Internet Explorer folder. If you are using the Netscape Navigator version of our software you can find this document on our software CD. It is in the "Help" folder inside the "Scripts/Utilities" folder inside the "Virgin Net Extras" folder.
If you are using an Apple internal modem and are unable to connect to Virgin Net at speeds above 33.6K please refer to the readme in "Virgin Net Extras/VNET/Apple Modem Updater ƒ" folder. This also includes a utility that may resolve this issue.
10. Known issues
Internet Explorer 4.01/Outlook Express 4.01
If Open Transport is not installed or already present, then the Internet Connection Wizard, when it completes your Virgin Net registration, may close and then re-open a connection to Virgin Net. This connection may be cancelled as it is unnecessary. This may then prevent some additional Virgin Net software from being installed. This includes a Connect/Disconnect icon placed on your desktop and some example scripts for Outlook Express. To manually install these extras (if required) open the "Explorer Installation" folder. Then open the "Internet Setup" folder and double-click on the "Auto Install for Virgin Net" application. Do not delete the Internet Explorer or Outlook Express aliases (icons) on the desktop until after you have run the "Auto Install for Virgin Net" application. These aliases are required for the installation to be completed successfully. After the "Auto Install for Virgin Net" has completed the installation you can delete these aliases if desired.
If you have a version of Open Transport earlier than 1.1 we would strongly recommend you upgrade. Skipping the Open Transport upgrade will prevent any PPP software being installed. You will then need to install your own PPP software after the Internet Explorer/Outlook Express installation has finished. If you do not, then the Internet Connection Wizard will be unable to configure your Macintosh to be ready for connection to the Internet.
Do not cancel an Open Transport installation. If you do this may cause the Microsoft installer to be run a second time. This will then install over the previously installed components. No duplication will occur and this should not cause any other problems.
The Internet Connection Wizard may crash in very low memory situations. Enable Virtual Memory if required to ensure you meet the minimum system requirements.
Error -108 is received when attempting to install the Virgin Net software. This indicates that you have insufficient memory to install the Virgin Net software. You should turn on/increase the amount of Virtual Memory so that you have at least 20MB ( 24MB is recommended ) of memory.
Apple Guide files do not work if Internet Explorer 4.01 is the "front" application. We are hoping this will be addressed in the next version of the software to be released by Microsoft.
Clicking on the animated icon in Internet Explorer does not take you to the Virgin Net home page. This only occurs on some Macintosh Performa models in our internal testing. You can connect to the Virgin home page by clicking on the Home button in the toolbar instead.
Selecting the Internet Explorer Help command on the Help menu opens the local Internet Explorer HTML Help files rather then the Virgin Online help. You can manually type in the following address to open the Virgin Net online help pages, <http://www.virgin.net/help>. This only occurs on some Macintosh Performa models.
On some versions of the Mac OS (notably 8.1). when you attempt to restart your computer after installing the Virgin Net software it may crash/freeze. Restarting again will resolve this temporary issue. This is caused by a bug in the Mac OS. Upgrading to Mac OS 8.5 should resolve this issue.
Internet Explorer 4.5/Outlook Express 4.5
If you upgrade from our 4.01 Internet Explorer software Outlook Express may duplicate your settings. For example mail accounts, news servers and directory services. You should remove the duplicate entries using the Preferences dialog.
On some versions of the Mac OS (notably 8.1). when you attempt to restart your computer after installing the Virgin Net software it may crash/freeze. Restarting again will resolve this temporary issue.
Outlook Express 4.5 can corrupt text files sent as attachments from people using Microsoft Windows computers. Upgrade to Outlook Express 5.
